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  • INTERPERSONAL AND COMMUNICATION SKILLS

COMMUNICATION SKILL AT WORK

TUJUAN
- Understand what communication is 
- Identify barriers to communication and how to overcome them
- Develop their non-verbal and paraverbal communication skill
- Listen actively and effectively
- Communicate effectively through email & phone 
- Understand their & others self communication style 
- Adapt & communicate better with various style 
- Understand the communication etiquettes
- Communicate assertively with people 
- Write an action plan implementation for daily works practices
 
AGENDA PROGRAM
The Big Picture of Communication 
- What is communication 
- Facts about communication 
- The key of effective communication 
- How we communicate 
 
Understanding Communication Barriers
- Communication barriers
- The way to overcome the barriers
 
Verbal & Paraverbal Communication Skills
- Choose your words
- The Power of Tone
- The Strength of Speed
 
Non-Verbal Communication
- Understanding the Mehrabian Study
- All About Body Language
- Knowing the Untold Communication 
- Showing a Good Non Verbal Communication: SOFTEN
 
Listening Skills  
- The facts 
- TELINGA to listen 
- Ways to listen better
 
Present Your Idea and Make Your Point Clear, Conscise, Compelling 
- The importance of clear & conscise message 
- How to make your point clear, conscise & compelling 
- Communication structure to deliver your message 
- Communicate professionally  
 
Communication Etiquette
- Phone communication etiquette
- Email communication etiquette 
- Business communication etiquette in general 
 
Knowing My Style & Other Style 
- What is DISC 
- What is my style 
- Know each style’s characteristics 
 
Communicate With Different People Effectively 
- Golden rule vs platinum rule 
- Building effective communication with various people
- Communicate effectively with superior 
 
Innitiating Conversation to a New Person 
- Why we need small talk
- ARE method 
- Topics for communicate : FORM 
- Tips to be approachable 
 
Assertive Communication 
- Four communication types 
- What & why assertive
- How to be assertive in communication 
 
*Materi dapat dikostumisasi sesuai dengan kebutuhan (kompetensi, visi, misi values organisasi) dan harapan perusahaan.
 
 

INTERPERSONAL AND COMMUNICATION SKILL THROUGH EVERYTHING DiSC®

TUJUAN
- Memahami bahwa masing – masing orang memiliki karakteristik kepribadian yang ‘unik’ dan berbeda
- Memahami tipe kepribadian diri sendiri dan mengeksplorasi hal-hal yang dapat men-drive performance sesuai dengan tipe kepribadian
- Memahami kelebihan dan kekurangan dari masing-masing tipe DiSC® (Dominance, Influence, Steadiness, Conscientiousness) 
- Mengenali DiSC® orang lain berdasarkan perilakunya
- Memahami teknik berkomunikasi dan berinteraksi dengan berbagai tipe orang yang berbeda
- Meningkatkan sinergi antar individu dalam organisasi
- Mengetahui tantangan dan cara membangun harmonisasi dengan berbagai tipe orang  
- Membuat action plan untuk membangun dan membina hubungan yang lebih efektif
 
AGENDA PROGRAM
Discovering Your DiSC® Style 
Participants understand their DiSC® style & discover how DiSC® styles affect their workplace relationships and explore the priorities that drive them at work.
 
Understanding Other Styles
Participants learn what works for them and what challenges them when working with each DiSC® style.
 
People-Reading
Participants learn how to identify others DiSC® styles based on behavioral cues.
 
*Materi dapat dikostumisasi sesuai dengan kebutuhan (kompetensi, visi, misi values organisasi) dan harapan perusahaan.
 

DISC® INTERNATIONAL TRAINER CERTIFICATION

TUJUAN
- Mempelajari teori DiSC®. yang akan membantu Anda memahami bagaimana menafsirkan Everything DiSC® model lingkaran.
- Mendapatkan pengalaman mempraktikkan sendiri Everything DiSC® Workplace Profile.
- Merasakan dan menggali bagaimana menyesuaikan materi (handout, powerpoint dan video) menggunakan facilitation kits untuk memenuhi berbagai kebutuhan organisasi.
- Mendemonstrasikan pengetahuan dan pemahaman akan Everything DiSC® melalui presentasi kelompok dan ujian tertulis.
 
AGENDA PROGRAM
History of DiSC®
 
DiSC® Model
 
Everything DiSC® Workplace Profile
 
Giving feedback with DiSC®
 
Other DiSC® profile and supplementary tools
 
Addressing Leadership with DiSC®
 
DiSC® facilitation systems
 
Training with DiSC®
 
 
*Materi dapat dikostumisasi sesuai dengan kebutuhan (kompetensi, visi, misi values organisasi) dan harapan perusahaan.

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