Why Do So Many Managers Avoid Giving Praise? (Mengapa Begitu Banyak Manajer......)
One of the most difficult parts of a manager’s job is giving feedback. In a survey of 7,631 people, we asked whether they believed that giving negative feedback was stressful or difficult, and 44% agreed. When talking with managers about giving feedback we often hear comments such as, “I did not sleep the night before,” “I just wanted to get it over quickly,” “My hands were sweating and I was nervous,” and “They don’t pay me enough to do this job.” We find that because of this anxiety, some managers resist giving their direct reports any kind of critical feedback at all: when we asked a different group of 7,808 people to conduct a self-assessment, 21% admitted that they avoid giving negative feedback.
(Salah satu bagian paling sulit dari pekerjaan seorang manajer adalah memberi umpan balik. Dalam sebuah survei terhadap 7.631 orang, kami bertanya apakah mereka yakin bahwa memberikan umpan balik negatif itu membuat stres atau sulit, dan 44% setuju. Ketika berbicara dengan manajer tentang memberikan umpan balik, kami sering mendengar komentar seperti, "Saya tidak tidur di malam sebelumnya," "Saya hanya ingin cepat selesai," "Tangan saya berkeringat dan saya gugup," dan "Bayaran perusahaan tidak cukup untuk melakukan tugas ini.” Kami menemukan bahwa karena kecemasan ini, beberapa manajer menolak memberikan bawahan langsung mereka umpan balik kritis apa pun: ketika kami meminta kelompok berbeda yang terdiri dari 7.808 orang untuk melakukan penilaian diri, 21% mengakui bahwa mereka menghindari memberikan umpan balik negatif.)
